Frequently Asked Questions
Orders & made-to-order
Are your pieces ready-made or made to order?
Both. Some styles are ready to ship, while many are made to order and crafted specially for you. Each product page tells you which it is, along with the expected timeline.
How long will my order take?
Made-to-order pieces take approximately [4–8] weeks to craft, depending on the design and embroidery. Bespoke timelines are confirmed at the time of order.
Can I customise a design?
On selected styles, yes — for example colour, certain proportions, or embellishment level. Email us at [hello@vashishtgurudutt.com] and we will confirm what is possible, along with any change in price and lead time. Customised pieces are final sale.
Sizing & fit
How do I choose the right size?
Please refer to our size guide on each product page. For made-to-measure styles, we recommend measurements taken by a professional tailor. We craft to the measurements you share with us.
Do you offer alterations?
Allterations may be possible on a case-by-case basis — please ask before ordering. Alterations done elsewhere will affect our ability to offer fit-related remedies.
Shipping & delivery
Do you ship internationally?
Yes, we ship worldwide. International customs duties and import taxes are set by the destination country and are payable by you.
How do I track my order?
Once your order ships, we email you the courier and tracking number so you can follow your parcel.
Returns & exchanges
Can I return or exchange my order?
As most pieces are made-to-order, reflecting a bespoke approach to design, we are unable to accommodate returns or exchanges on garments or accessories once an order has been confirmed. Please see our Returns, Exchanges & Cancellation Policy for full details.
What if my item arrives damaged or incorrect?
Email us within [48 hours] of delivery at [hello@vashishtgurudutt.com] with your order number and clear photos or an unboxing video. If verified, we will repair, replace or otherwise make it right at no cost to you.
Why does my piece look slightly different from the photos?
Our garments are hand-crafted from hand-loomed, naturally dyed textiles with hand embroidery, so slight variations in colour, weave and motif placement are natural and a mark of authenticity. Screens can also display colour differently.
Care
How should I care for my garment?
Dry clean only unless the label says otherwise, store in a breathable garment bag away from sunlight and moisture, keep perfume and sharp jewellery away from embroidery, and steam rather than iron directly over embellished areas.
Contact
How do I reach you?
Email us at [hello@vashishtgurudutt.com] or call / WhatsApp [+91-XXXXX-XXXXX]. For private appointments, please write to us to schedule a visit or virtual consultation.
Still have a question? Write to us at hello@vashishtgurudutt.com — we would love to help.
